Department of Aboriginal and Torres Strait Islander and Multicultural Affairs

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Feedback and complaints

The department is committed to providing a high level of service to our clients and we respect the right of individuals to give feedback on the department’s actions, services or products.

Clients, their representatives and members of the community have the right to make a complaint or raise concerns if they are unhappy with a service provided or not provided or funded by the department. Knowing about and addressing your complaint allows us to continuously improve services and relationships between our clients and service providers.

Refer to our Complaints Management Policy and Procedure or A Guide to Making a Complaint (PDF, 283 KB)A Guide to Making a Complaint (RTF, 42 KB) to find out more about making a complaint and how the department manages complaints. All personal information provided will be handled in accordance with the Information Privacy Act 2009.